.status-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:12px;font-size:14px;font-weight:600;background:#f8f9fa;transition:all .2s ease}.status-badge.status-small{padding:2px 8px;font-size:12px;gap:4px}.status-badge.status-large{padding:6px 16px;font-size:16px;gap:8px}.status-badge.status-healthy{background:#d4edda;color:#155724;border:1px solid #28a745}.status-badge.status-degraded{background:#fff3cd;color:#856404;border:1px solid #ffc107}.status-badge.status-down{background:#f8d7da;color:#721c24;border:1px solid #dc3545}.status-badge.status-unknown{background:#e2e3e5;color:#495057;border:1px solid #6c757d}.status-icon{font-size:1em;line-height:1}.status-label{line-height:1}.status-badge:hover{transform:translateY(-1px);box-shadow:0 2px 8px #0000001a}.metric-card{background:#fff;border:1px solid #e9ecef;border-radius:8px;padding:20px;box-shadow:0 2px 4px #0000000d;transition:box-shadow .2s ease}.metric-card:hover{box-shadow:0 4px 12px #0000001a}.metric-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.metric-card-title{font-size:16px;font-weight:600;color:#212529;margin:0;font-family:Montserrat,sans-serif}.metric-card-body{margin-top:12px}.metric-value{font-size:24px;font-weight:700;color:#0056b3;margin-bottom:4px;font-family:Montserrat,sans-serif}.metric-subtitle{font-size:14px;color:#6c757d;font-family:Open Sans,sans-serif}.system-health{margin-bottom:32px}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.section-header h2{font-size:24px;font-weight:700;color:#212529;margin:0;font-family:Montserrat,sans-serif}.service-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:20px;margin-bottom:24px}.performance-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;padding:20px;background:#f8f9fa;border-radius:8px}.metric-item{display:flex;flex-direction:column;gap:4px}.metric-label{font-size:14px;color:#6c757d;font-weight:600;font-family:Open Sans,sans-serif}.metric-value-text{font-size:20px;font-weight:700;color:#0056b3;font-family:Montserrat,sans-serif}.loading{padding:40px;text-align:center;color:#6c757d;font-family:Open Sans,sans-serif}.metrics-summary{margin-bottom:32px}.time-period{font-size:14px;color:#6c757d;font-weight:600;padding:6px 12px;background:#f8f9fa;border-radius:6px;font-family:Open Sans,sans-serif}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.metric-box{display:flex;align-items:center;gap:16px;padding:20px;background:#fff;border:1px solid #e9ecef;border-radius:8px;box-shadow:0 2px 4px #0000000d;transition:transform .2s ease,box-shadow .2s ease}.metric-box:hover{transform:translateY(-2px);box-shadow:0 4px 12px #0000001a}.metric-icon{font-size:32px;line-height:1}.metric-content{display:flex;flex-direction:column;gap:4px}.metric-number{font-size:28px;font-weight:700;color:#0056b3;font-family:Montserrat,sans-serif;line-height:1}.metric-name{font-size:14px;color:#6c757d;font-weight:600;font-family:Open Sans,sans-serif}.pipeline-status{margin-bottom:32px}.pipeline-summary{font-size:16px;font-weight:700;color:#0056b3;font-family:Montserrat,sans-serif}.pipeline-flow{display:flex;align-items:center;justify-content:space-between;padding:24px;background:#fff;border:1px solid #e9ecef;border-radius:8px;box-shadow:0 2px 4px #0000000d;overflow-x:auto;gap:16px}.pipeline-stage{display:flex;flex-direction:column;align-items:center;gap:8px;min-width:140px;flex:1}.stage-icon{font-size:36px;line-height:1}.stage-content{display:flex;flex-direction:column;align-items:center;gap:6px;text-align:center}.stage-name{font-size:14px;font-weight:700;color:#212529;font-family:Montserrat,sans-serif}.stage-detail{font-size:12px;color:#6c757d;font-family:Open Sans,sans-serif}.pipeline-arrow{font-size:24px;color:#0056b3;font-weight:700;flex-shrink:0}.pipeline-errors{margin-top:20px;padding:16px;background:#fff3cd;border:1px solid #ffc107;border-radius:8px}.pipeline-errors h3{margin:0 0 12px;font-size:16px;color:#856404;font-family:Montserrat,sans-serif}.pipeline-errors ul{margin:0;padding-left:20px;color:#856404;font-family:Open Sans,sans-serif;font-size:14px}.pipeline-errors li{margin-bottom:8px}@media (max-width: 768px){.pipeline-flow{flex-direction:column;align-items:stretch}.pipeline-arrow{transform:rotate(90deg);align-self:center}.pipeline-stage{min-width:auto;width:100%}}.feedback-stats-card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 8px #0000000f}.feedback-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.feedback-header h2{margin:0;font-size:18px;font-weight:600;color:#0056b3;display:flex;align-items:center;gap:10px}.feedback-period{font-size:13px;color:#6c757d;font-weight:500}.feedback-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}@media (max-width: 900px){.feedback-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 500px){.feedback-grid{grid-template-columns:1fr}}.feedback-stat{background:#f8f9fa;border-radius:10px;padding:20px;text-align:center;transition:transform .2s ease,box-shadow .2s ease}.feedback-stat:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000014}.feedback-stat.positive{background:linear-gradient(135deg,#f0fdf4,#dcfce7);border-left:4px solid #22c55e}.feedback-stat.negative{background:linear-gradient(135deg,#fef2f2,#fee2e2);border-left:4px solid #ef4444}.feedback-stat.satisfaction{background:linear-gradient(135deg,#eff6ff,#dbeafe);border-left:4px solid #0056B3}.feedback-stat-icon{display:flex;justify-content:center;margin-bottom:8px;color:#6c757d}.feedback-stat.positive .feedback-stat-icon{color:#22c55e}.feedback-stat.negative .feedback-stat-icon{color:#ef4444}.feedback-stat.satisfaction .feedback-stat-icon{color:#0056b3}.feedback-stat-value{font-size:32px;font-weight:700;color:#212529;line-height:1.2}.feedback-stat-label{font-size:12px;color:#6c757d;margin-top:6px;text-transform:uppercase;letter-spacing:.5px;font-weight:600}.negative-feedback-section{border-top:1px solid #e9ecef;padding-top:20px;margin-top:8px}.negative-feedback-section h3{display:flex;align-items:center;gap:8px;margin:0 0 16px;font-size:14px;font-weight:600;color:#dc3545}.negative-feedback-list{display:flex;flex-direction:column;gap:10px}.negative-feedback-item{background:#fff5f5;border-radius:8px;padding:14px;border-left:4px solid #ef4444}.negative-meta{font-size:12px;color:#6c757d;margin-bottom:6px}.negative-comment{font-size:14px;color:#374151;font-style:italic}.feedback-loading,.feedback-error,.feedback-disabled{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 20px;color:#6c757d;text-align:center;gap:12px}.feedback-error{color:#dc3545}.spinning{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.admin-dashboard{min-height:100vh;background:#f8f9fa;font-family:Open Sans,sans-serif}.dashboard-header{background:#fff;border-bottom:3px solid #0056B3;padding:16px 32px;display:flex;justify-content:space-between;align-items:center;box-shadow:0 2px 4px #0000000d}.header-left{display:flex;align-items:center;gap:20px}.back-button{padding:8px 16px;background:transparent;color:#0056b3;border:1px solid #0056B3;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease;font-family:Open Sans,sans-serif}.back-button:hover{background:#0056b3;color:#fff}.dashboard-header h1{margin:0;font-size:28px;font-weight:700;color:#0056b3;font-family:Montserrat,sans-serif}.dashboard-subtitle{margin:4px 0 0;font-size:14px;color:#6c757d;font-weight:500}.refresh-button{padding:10px 20px;background:#0056b3;color:#fff;border:none;border-radius:6px;font-size:14px;font-weight:600;cursor:pointer;transition:background .2s ease;font-family:Open Sans,sans-serif}.refresh-button:hover{background:#003b7a}.dashboard-content{max-width:1400px;margin:0 auto;padding:32px;display:flex;flex-direction:column;gap:24px}.dashboard-card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 8px #0000000f}.dashboard-card h2{margin:0 0 20px;font-size:18px;font-weight:600;color:#0056b3;display:flex;align-items:center;gap:10px}.dashboard-loading,.dashboard-error{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:60vh;text-align:center}.spinner{width:48px;height:48px;border:4px solid #e9ecef;border-top-color:#0056b3;border-radius:50%;animation:spin .8s linear infinite;margin-bottom:16px}.dashboard-loading p{font-size:16px;color:#6c757d}.dashboard-error h2{color:#dc3545;margin-bottom:12px;font-family:Montserrat,sans-serif}.dashboard-error p{color:#6c757d;margin-bottom:20px}.retry-button{padding:12px 24px;background:#0056b3;color:#fff;border:none;border-radius:6px;font-size:16px;font-weight:600;cursor:pointer;transition:background .2s ease;font-family:Open Sans,sans-serif}.retry-button:hover{background:#003b7a}.dashboard-footer{background:#fff;border-top:1px solid #e9ecef;padding:16px 32px;text-align:center;color:#6c757d;font-size:14px;margin-top:32px}.dashboard-footer p{margin:4px 0}@media (max-width: 768px){.dashboard-header{flex-direction:column;gap:16px;align-items:flex-start;padding:16px}.header-left{flex-direction:column;align-items:flex-start;gap:12px}.dashboard-content{padding:16px}.dashboard-header h1{font-size:22px}}:root{--doyle-blue: #0056B3;--doyle-blue-dark: #003B7A;--doyle-blue-light: #4A90E2;--doyle-success: #28A745;--doyle-danger: #DC3545;--doyle-warning: #FFC107;--doyle-purple: #6f42c1;--white: #FFFFFF;--gray-50: #F8F9FA;--gray-100: #E9ECEF;--gray-200: #DEE2E6;--gray-300: #CED4DA;--gray-400: #ADB5BD;--gray-500: #6C757D;--gray-600: #495057;--gray-700: #343A40;--gray-800: #212529;--gray-900: #1A1D20;--spacing-xs: 8px;--spacing-sm: 16px;--spacing-md: 24px;--spacing-lg: 32px;--spacing-xl: 48px;--spacing-xxl: 64px;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--radius-full: 9999px;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow-md: 0 2px 8px rgba(0, 0, 0, .1);--shadow-lg: 0 4px 16px rgba(0, 0, 0, .15);--transition-fast: .15s ease-in-out;--transition-base: .2s ease-in-out;--transition-slow: .3s ease-in-out}[data-theme=light]{--bg-primary: var(--white);--bg-secondary: var(--gray-50);--bg-tertiary: var(--gray-100);--bg-hover: var(--gray-100);--text-primary: var(--gray-900);--text-secondary: var(--gray-600);--text-tertiary: var(--gray-500);--border-color: var(--gray-200);--border-hover: var(--gray-300)}[data-theme=dark]{--bg-primary: var(--gray-900);--bg-secondary: var(--gray-800);--bg-tertiary: var(--gray-700);--bg-hover: var(--gray-700);--text-primary: var(--gray-100);--text-secondary: var(--gray-400);--text-tertiary: var(--gray-500);--border-color: var(--gray-700);--border-hover: var(--gray-600)}.btn-doyle{background:linear-gradient(135deg,var(--doyle-blue) 0%,var(--doyle-blue-dark) 100%);color:var(--white);border:none;padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-md);font-weight:600;cursor:pointer;transition:all var(--transition-base);display:inline-flex;align-items:center;gap:var(--spacing-xs)}.btn-doyle:hover:not(:disabled){transform:translateY(-1px);box-shadow:var(--shadow-lg)}.btn-doyle:active:not(:disabled){transform:translateY(0)}.btn-doyle:disabled{opacity:.5;cursor:not-allowed}.doyle-card{background:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-md);box-shadow:var(--shadow-sm);transition:all var(--transition-base)}.doyle-card:hover{box-shadow:var(--shadow-md);border-color:var(--border-hover)}.status-success{color:var(--doyle-success)}.status-danger{color:var(--doyle-danger)}.status-warning{color:var(--doyle-warning)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes slideIn{0%{transform:translate(-20px);opacity:0}to{transform:translate(0);opacity:1}}.fade-in{animation:fadeIn .4s ease-out}.slide-in{animation:slideIn .3s ease-out}:root{--doyle-red: #CE1126;--doyle-purple: #A3057F;--doyle-blue: #002868;--doyle-green: #006B3F;--bg-primary: #0F0F0F;--bg-secondary: #1A1A1A;--bg-tertiary: #2A2A2A;--bg-hover: #333333;--text-primary: #E5E5E5;--text-secondary: #A0A0A0;--text-muted: #666666;--border-color: #333333;--border-hover: #444444;--color-success: var(--doyle-green);--color-error: var(--doyle-red);--color-warning: #F59E0B;--color-info: var(--doyle-blue);--color-accent: var(--doyle-purple);--spacing-xs: 4px;--spacing-sm: 8px;--spacing-md: 16px;--spacing-lg: 24px;--spacing-xl: 32px;--font-body: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-heading: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .3);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .4);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .5)}[data-theme=light]{--bg-primary: #FFFFFF;--bg-secondary: #F8F9FA;--bg-tertiary: #E9ECEF;--bg-hover: #DEE2E6;--text-primary: #212529;--text-secondary: #495057;--text-muted: #868E96;--border-color: #DEE2E6;--border-hover: #CED4DA;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .15)}*{margin:0;padding:0;box-sizing:border-box}html,body,#root{height:100%;font-family:var(--font-body);background:var(--bg-primary);color:var(--text-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-secondary)}::-webkit-scrollbar-thumb{background:var(--bg-hover);border-radius:var(--radius-sm)}::-webkit-scrollbar-thumb:hover{background:#444}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);font-weight:600;line-height:1.2;color:var(--text-primary)}h1{font-size:2rem}h2{font-size:1.5rem}h3{font-size:1.25rem}h4{font-size:1.125rem}p{line-height:1.6}a{color:var(--doyle-blue);text-decoration:none;transition:color .2s}a:hover{color:var(--doyle-purple)}button{font-family:var(--font-body);font-size:.875rem;font-weight:500;padding:var(--spacing-sm) var(--spacing-md);border:none;border-radius:var(--radius-md);cursor:pointer;transition:all .2s;display:inline-flex;align-items:center;gap:var(--spacing-sm)}button:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--doyle-blue);color:#fff}.btn-primary:hover:not(:disabled){background:#003a7f;transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-secondary{background:var(--bg-tertiary);color:var(--text-primary)}.btn-secondary:hover:not(:disabled){background:var(--bg-hover)}.btn-success{background:var(--doyle-green);color:#fff}.btn-success:hover:not(:disabled){background:#008c4f}.btn-danger{background:var(--doyle-red);color:#fff}.btn-danger:hover:not(:disabled){background:#a30e1f}.btn-ghost{background:transparent;color:var(--text-secondary)}.btn-ghost:hover:not(:disabled){background:var(--bg-secondary);color:var(--text-primary)}.btn-icon{padding:var(--spacing-sm);aspect-ratio:1}input,textarea{font-family:var(--font-body);font-size:.875rem;padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-secondary);color:var(--text-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);transition:all .2s;width:100%}input:focus,textarea:focus{outline:none;border-color:var(--doyle-blue);box-shadow:0 0 0 3px #0028681a}textarea{resize:vertical;min-height:100px}.card{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg)}.card-hover{transition:all .2s}.card-hover:hover{border-color:var(--border-hover);box-shadow:var(--shadow-md);transform:translateY(-2px)}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--radius-sm);font-size:.75rem;font-weight:600}.badge-success{background:#006b3f26;color:var(--doyle-green)}.badge-error{background:#ce112626;color:var(--doyle-red)}.badge-warning{background:#f59e0b26;color:var(--color-warning)}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-sm{gap:var(--spacing-sm)}.gap-md{gap:var(--spacing-md)}.gap-lg{gap:var(--spacing-lg)}@keyframes spin{to{transform:rotate(360deg)}}.spinner{border:2px solid var(--bg-tertiary);border-top-color:var(--doyle-blue);border-radius:50%;width:20px;height:20px;animation:spin .6s linear infinite}.toast{position:fixed;bottom:var(--spacing-lg);right:var(--spacing-lg);background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:var(--spacing-md);box-shadow:var(--shadow-lg);max-width:400px;z-index:1000;animation:slideIn .3s ease-out}@keyframes slideIn{0%{transform:translateY(100%);opacity:0}to{transform:translateY(0);opacity:1}}@media (max-width: 768px){:root{--spacing-lg: 16px;--spacing-xl: 24px}h1{font-size:1.5rem}h2{font-size:1.25rem}h3{font-size:1.125rem}}